Booking Policy

1.1 Consultation Required

All retreats begin with a personal phone consultation to ensure the best fit for your needs and expectations. We will contact you within 48 hours of your consultation request using your specified contact preferences.

1.2 Reservation Confirmation

Your retreat reservation is confirmed only after payment of the $1,000 non-refundable deposit and receipt of signed booking agreement. Verbal confirmations do not constitute a binding reservation.

1.3 Booking Timeline

Due to our intimate group sizes, spots fill quickly. We recommend booking as early as possible to secure your preferred dates. Bookings are accepted on a first-come, first-served basis upon deposit payment.

2.1 Age Requirements

Participants must be 21 years of age or older at the time of the retreat. Valid government-issued identification may be required to verify age.

2.2 Women-Only Policy

Our retreats are designed as women-only experiences to create safe, supportive environments for connection and personal growth.

2.3 Health and Physical Requirements

Guests should be in reasonable physical condition to participate in retreat activities including walking, light exercise, and optional adventure activities. Any health conditions or physical limitations must be disclosed during consultation.

2.4 Conduct Agreement

All participants must agree to our tranquility and conduct policy, which requires respectful behavior and contributes to our drama-free, healing-focused environment.

3.1 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Electronic bank transfers
• Third-party payment plans (Afterpay, Affirm) where available during checkout

3.2 Special Offers

Special offers are available for guests who pay in full at the time of booking:

4.1 Intimate Group Sizes

We intentionally limit group sizes based on each specific retreat to ensure intimate, meaningful connections and personalized attention for each guest. Group size limits vary by trip and will be clearly specified for each retreat.

4.2 Uvita Retreat Capacity

Our signature Uvita Women's Wellness Retreat is limited to a maximum of 6 women to maintain the intimate, transformative experience our guests value.

4.3 Waitlist Policy

When retreats reach capacity, we maintain a waitlist. Waitlisted guests will be contacted immediately if spots become available due to cancellations.

5.1 Response Times

• Consultation requests: Within 48 hours
• Email inquiries: 1-2 business days
• Custom retreat requests: Within 48 hours
• Urgent booking questions: Same business day when possible

5.2 Contact Preferences

When requesting a consultation, you can specify your preferred contact days and times. We will work within your schedule to ensure convenient communication.

6.1 Custom Request Process

Custom retreat requests require detailed information about your group, celebration, destination preferences, and budget. We review all requests within 48 hours and contact you to discuss possibilities.

6.2 Custom Retreat Timeline

Custom retreats typically require 60-90 days advance planning to ensure proper coordination of accommodations, activities, and logistics. Rush bookings may be possible but are subject to availability and additional fees.

6.3 Custom Retreat Pricing

Custom retreat pricing varies based on group size, destination, duration, and activities selected. Detailed quotes will be provided during consultation.

7.1 Flight Arrangements

Round-trip flights to retreat destinations are never included in retreat costs. Guests are responsible for arranging and paying for their own flights. We will not pay any ticket fees.

7.2 Travel Documentation

Guests are responsible for ensuring they have valid passports, visas, and any required travel documentation for their destination. We recommend checking requirements well in advance of your retreat date.

7.3 Travel Insurance

We strongly recommend purchasing travel insurance to protect your investment. Travel insurance is not included in retreat costs but can provide coverage for unexpected circumstances.

8.1 Guest-Initiated Changes

Changes to bookings (dates, accommodations, activities) are subject to availability and may incur additional fees. All changes must be requested in writing and approved by Travel in Serene.

8.2 Name Changes

Name changes on reservations are permitted up to 14 days before departure at no charge. Name changes closer to departure may incur administrative fees.

8.3 Retreat Modifications by Travel in Serene

We reserve the right to modify retreat itineraries due to weather, safety concerns, or other circumstances beyond our control. Such modifications will maintain the spirit and value of the original retreat experience.